Salesforce Business Analyst

Location: Burnaby, BC, Canada
Date Posted: 04-04-2018
Salesforce Business Analyst – Head Office or Montreal
Cansel currently has an opening for a Salesforce Business Analyst to join our IT team at our Head Office. The successful candidate will have a strong understanding of Salesforce, CRM data, and reporting.  As part of a small team there is a need to wear multiple hats and have an interest to extend beyond Salesforce. As part of the Business Solutions team you will work closely with stakeholders to ensure alignment of technical solutions that support business needs.

 In this role, you will:
  • Engage users to understand desired business outcomes and define success criteria
  • Guide users through the implementation of Salesforce solutions and operational changes
  • Articulate to users the value of recommended solutions and approach
  • Lead discovery and requirements sessions to uncover business, functional, and technological requirements
  • Synthesize requirements to create clear and comprehensive user stories and design documentation
  • Perform fit-gap analysis between Salesforce functionality and user requirements
  • Design clean, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, data modeling, business process automation, and other custom functionality
  • Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
  • Iterate on solutions through a Build/Test/Review cycle with stakeholders
  • Support the development and augmentation of our training curriculum and delivery of training to end users
  • Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce objects and functions
  • Responsible for overall user access/security, visual layout, and workflow rules within Salesforce
  • Mentor and support our Junior System Administrator in day to day administration of data and system integrity
About you:
  • Bachelor's degree in Information Technology, Computer Science, or equivalent experience
  • In-depth knowledge of the standard capabilities of SFDC, Salesforce Administrator Certification strongly preferred
  • 2-3 years of Salesforce administration experience required
  • 2-3 years functional/business/system analysis or equivalent experience required
  • Experience in re-engineering / updating existing Salesforce configuration and implementing complex Salesforce Solutions
  • Experience working on a project team ideally using agile methodology
Bonus points:
  • Bilingual (French/English)
  • Analytical:  Synthesizes complex information; Collects and researches data; Uses intuition and experience.
  • Creative Problem Solving: Explores different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes.
  • Systems Thinking: Seeks to understand a range of stakeholder perspectives and how they interrelate.
  • Agility: Anticipates changing environmental demands and is an agent of change.
  • Drive for results: Identifies ways to exceed performance expectations. This may involve identifying potential efficiency, different ways of working or opportunities to contribute to the work of others.
Why choose Cansel?
For over 50 years Cansel has helped organizations in the engineering, surveying, construction, mining, architecture, manufacturing, printing, utilities, forestry, and government sectors measure, analyze, design, and build more efficiently and profitably. Cansel’s national team of professionals combine software, hardware and services to provide tailored solutions to improve your workflow, from field to finish. For more information, visit us at
Cansel offers a competitive compensation package, uncapped commission incentives for our sales professionals, health and dental benefits, and more. With us, you will have unbeatable career potential in an industry-leading organization consistently expanding its horizons through ongoing acquisitions of businesses and new products.
We are unique, innovative, and always deliver to our customers, so it only stands to reason that we want unique, innovative, and service-oriented individuals on our team – that’s where you come in. If you identify with the opportunities and challenges of this role and want to discuss what you bring to the table, apply today and pursue excellence with Cansel, your way.
Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
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